Privacy Policy — Nexora

Last updated: September 29, 2026

At Nexora, protecting your personal data is a priority. This privacy policy explains how we collect, use and protect your data when you visit our website and make a purchase, in accordance with the General Data Protection Regulation (GDPR).

1. Data Controller

The controller responsible for the processing of data collected on this website is:

Nexora
Nexora GmbH
Lindenstraße 47, 10969 Berlin, Germany
[email protected]
HRB 214863 B, Amtsgericht Charlottenburg

For any questions concerning your personal data, you can contact us at the address above.

2. What data do we collect?

We collect the following data as part of your browsing and orders on https://www.nexora-shop.de:

2.1 Data provided directly by you

First and last name
Delivery address (Germany only for now)
Email address
Phone number
Information relating to your order payment, including the order reference, amount paid and information required to identify the payment
Order history

2.2 Automatically collected data

IP address
Browser and device type
Pages visited and visit duration
Advertising tracking data through TikTok and Meta pixels (see section 4)

3. Why do we collect this data?

Your data is used to:

Process and deliver your orders in Germany
Contact you when necessary regarding your order (payment, confirmation, delivery tracking)
Provide after-sales service
Measure and optimize our advertising campaigns (TikTok Ads and, soon, Meta Ads)
Comply with our legal and accounting obligations

4. Cookies and advertising pixels

Our website uses cookies and similar tracking technologies. On your first visit, a banner allows you to accept or refuse these cookies, except for cookies that are strictly necessary for the operation of the website.

4.1 TikTok Pixel

We use the TikTok Pixel to measure the effectiveness of our advertising and provide you with relevant content on the TikTok platform. This pixel collects browsing and interaction data from our website.

For more information, please see TikTok’s privacy policy: https://www.tiktok.com/legal/privacy-policy

4.2 Meta Pixel (Facebook/Instagram)

We also plan to use the Meta Pixel for similar purposes on Facebook and Instagram.

For more information: https://www.facebook.com/privacy/policy

4.3 Managing your consent

You can change your cookie preferences at any time through the cookie manager available from the consent banner or through your browser settings.

5. Sharing your data

Your data may be shared with:

Our hosting provider: Hetzner Online GmbH, located in Germany
Carriers responsible for delivery within Germany
TikTok and Meta advertising platforms for conversion tracking (pseudonymized data)
Our bank and payment providers, for processing payments

We never sell your personal data to third parties.

Data transfers outside the European Union

Some of our service providers (TikTok, Meta) may transfer data outside the European Union. These transfers are governed by standard contractual clauses approved by the European Commission, ensuring an adequate level of protection.

6. Data retention

Order and billing data: 10 years for accounting and tax obligations, where required by law
Browsing data and cookies: up to a maximum of 13 months
Abandoned cart data, where applicable: 30 days

7. Your rights

Under the GDPR, you have the following rights regarding your personal data:

Right of access: obtain a copy of the data we hold about you
Right to rectification: correct inaccurate data
Right to erasure: request deletion of your data
Right to restriction of processing
Right to data portability
Right to object, particularly to processing for advertising purposes

To exercise these rights, contact us at: [email protected]

8. Data security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss or disclosure.

9. Changes to this policy

This privacy policy may be updated at any time. The date of the latest update appears at the top of this document. We encourage you to review it regularly.

10. Contact

For any questions regarding this policy or your personal data:

Email : [email protected]
Adresse : Lindenstraße 47, 10969 Berlin, Germany