General Terms and Conditions (GTC) — Nexora
Last updated: September 29, 2026
1. Scope
These General Terms and Conditions (GTC) apply to all orders placed on the Nexora website (www.nexora-shop.de) by consumers residing in Germany.
Every order constitutes full acceptance of these GTC.
2. Seller identity
Nexora
Nexora GmbH
Lindenstraße 47, 10969 Berlin, Germany
[email protected]
VAT ID: DE298471563 — Commercial Register: HRB 214863 B, Local Court of Charlottenburg
3. Products
Nexora offers outboard motors and equipment intended for recreational boating and water activities. The technical specifications, descriptions, photos and prices of the products are presented on the website as accurately as possible.
In the event of an obvious error in the price or information relating to a product, Nexora reserves the right to cancel the relevant order after informing the customer.
The motors and products offered are subject to availability. Available stock is displayed on the website where possible. If a product becomes unavailable after the order has been placed, Nexora will inform the customer as soon as possible.
4. Prices
Prices are stated in euros (€), including all applicable taxes (including VAT where applicable under the law).
Any applicable delivery costs are specified before the final confirmation of the order.
Nexora reserves the right to change its prices at any time, provided that the applicable price is the price in effect when the order is confirmed.
5. Orders
To place an order, the customer selects the desired products, adds them to the shopping cart, and confirms the order by following the steps indicated on the website (identification, delivery address, payment method, confirmation).
An order confirmation is sent by email to the address provided by the customer.
6. Payment
Payment is made using the payment methods offered when the order is placed.
Important: the order is only considered definitively confirmed and prepared for shipment after the transfer has actually been received in Nexora’s bank account.
The processing time may therefore vary depending on banking processing times (generally 1 to 3 business days).
7. Delivery
Nexora currently delivers only within Germany.
Estimated delivery times are indicated on the product page and/or during the order process. These periods begin upon receipt of payment.
In the event of a significant delivery delay, the customer may contact customer service at [email protected].
8. Right of withdrawal
In accordance with German and European consumer law, the customer has 14 calendar days from receipt of the product to exercise the right of withdrawal, without having to provide a reason or pay a penalty.
To exercise this right, the customer must inform Nexora of their decision to withdraw by means of an unambiguous statement:
- by email at [email protected];
- or by post to the address indicated in Article 2.
Model withdrawal form
The withdrawal form may be attached or provided on a separate page in accordance with German legal requirements (Model Withdrawal Form).
Return shipping costs are borne by the customer unless otherwise stated.
Refunds are made in accordance with applicable legal provisions. Nexora may, in particular, wait until it has received the returned product or proof of its dispatch before issuing the refund.
Exceptions to the right of withdrawal
Certain categories of products may be subject to statutory exceptions to the right of withdrawal, including certain sealed products for reasons of hygiene or health protection, unsealed software, or other products covered by a statutory exception.
9. Statutory warranty
In accordance with applicable German law, the customer benefits from the statutory warranty rights applicable to products purchased from Nexora.
In the event of a lack of conformity or defect affecting the product, the customer may, subject to the conditions provided by law, be entitled in particular to repair or replacement of the product, a price reduction, or cancellation of the sale.
This statutory warranty is independent of any commercial warranty that may be offered by the manufacturer.
10. Liability
Nexora shall not be liable for damage resulting from use of the product contrary to its intended purpose or its instructions for use.
Nexora shall not be liable for non-performance or improper performance of the contract resulting from force majeure.
11. Personal data protection
The processing of the customer’s personal data is described in our Privacy Policy.
12. Dispute resolution
In the event of a dispute, the customer may contact Nexora customer service at [email protected] in order to seek an amicable solution before taking legal action.
Consumers may also use the out-of-court consumer dispute resolution mechanisms available in Germany where the applicable conditions are met.
Nexora is not obliged to participate in dispute resolution proceedings before a consumer conciliation body.
Example: Nexora can be contacted directly at [email protected] in order to seek an amicable solution before any legal proceedings.
13. Applicable law
These GTC are governed by German law, without prejudice to mandatory consumer protection provisions applicable in the customer’s country of residence, particularly in Germany.
14. Contact
For any questions concerning these GTC, you may contact Nexora:
Email: [email protected]
Address: Lindenstraße 47, 10969 Berlin, Germany